ESM Email notifications not functioning

  • KM02688218
  • 21-Dec-2016
  • 21-Dec-2016

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.


If notification emails are not working after upgrade to 6.9.1 there is a work around that works.


ESM Email notifications not functioning after upgrade to 6.9.1 (from any ESM version)


A new property has been introduced in ArcSight 6.9.x. If this property has not been set, it will be assumed to be "true" which may not be correct for the environment. Please try the following:

Log in as user 'arcsight': 
1) cd /opt/arcsight/manager/config 
2) cp /tmp/ (this is just to backup the current file in case of problems). 
3) Edit the file and add the following line to the bottom: email.tls.desired=false 
4) Save the file 
5) Restart the manager service:  /etc/init.d/arcsight_services restart manager 

 Then please test the notification and see if that works.