ESM Email notifications not functioning

  • Document ID:KM02688218
  • Creation Date:21-Dec-2016
  • Modified Date:21-Dec-2016
    • Micro Focus Products:
      arcsight connector appliance
      arcsight express appliance
      arcsight identity view
      arcsight esm appliance
      arcsight application security monitor
      arcsight express
      arcsight esm compliance insight pkgs
      arcsight express virtual appliance
      arcsight express all in one
      arcsight application view
      arcsight enterprise view
      arcsight dns malware analytics
      arcsight express aio appliance
      arcsight enterprise security manager

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Summary

If notification emails are not working after upgrade to 6.9.1 there is a work around that works.

Error

ESM Email notifications not functioning after upgrade to 6.9.1 (from any ESM version)

Fix

A new property has been introduced in ArcSight 6.9.x. If this property has not been set, it will be assumed to be "true" which may not be correct for the environment. Please try the following:

Log in as user 'arcsight': 
1) cd /opt/arcsight/manager/config 
2) cp server.properties /tmp/server.properties.bak (this is just to backup the current file in case of problems). 
3) Edit the file server.properties and add the following line to the bottom: email.tls.desired=false 
4) Save the file 
5) Restart the manager service:  /etc/init.d/arcsight_services restart manager 

 Then please test the notification and see if that works.