Archived Content: This information is no longer maintained and is provided "as is" for your convenience.
A new property has been introduced in ArcSight 6.9.x. If this property has not been set, it will be assumed to be "true" which may not be correct for the environment. Please try the following:
Log in as user 'arcsight':
1) cd /opt/arcsight/manager/config
2) cp server.properties /tmp/server.properties.bak (this is just to backup the current file in case of problems).
3) Edit the file server.properties and add the following line to the bottom: email.tls.desired=false
4) Save the file
5) Restart the manager service: /etc/init.d/arcsight_services restart manager
Then please test the notification and see if that works.