Unable to recover files restored using Data Protector Vmware/GRE

  • KM02609412
  • 03-Nov-2016
  • 03-Nov-2016

Summary

During Data Protector Vmware/GRE/3Par recovery for windows 20012 R2 VM, the following behavior has been noticed: 1- Snapshot of the 3Par disk (VV) of the original VM was created successfully 2- Data Protector GRE module was able to mount the snapshot on the mount proxy and list the contents. 3- However, coping (recovery) of files from mount proxy to the target VM fails with [1008] An attempt was made to reference a token that does not exist.

Error

 [Failed ] c:\temp\restore\Data\QM\2010\Distributions_GmbH_IMS\IMSsbdis-ppt-template.ppt
                 Source:\Data\QM\2010\Distributions_GmbH_IMS\IMSsbdis-ppt-template.ppt
               [1008] An attempt was made to reference a token that does not exist.

Cause

"data deduplication" service was activated/enabled in the source VM while it was not installed in the mount proxy server.

Fix

install and enable  "data deduplication" service in the mount proxy.