HPE Software Support Policy 5.1 - Update November 2016

In November 2016, Hewlett Packard Enterprise has updated the Software Support Policy.

We are fully integrating the Big Data Platform and Information Management & Governance portfolios into the standard obsolescence policy and processes, currently available for the IT Operations Management & Application Delivery Management portfolios. For customers that have Big Data Platform or Information Management & Governance products deployed, the HPE Software Support Policy 5.1 fullly integrates the concept of a time based obsolescence process, improving your planning with clearer visibility into the support timelines.

This time based obsolescence process provides you with more flexibility in planning your software updates or product migrations.

There will be a defined minimum Committed Support period after the General Availability date of a product version.  This will be followed by a period of Extended Support and a period of Self-Help Support with Rights to New Versions (RTNV). This time based obsolescence process is in place for the products listed in the HPE Software Product Support Duration for Time Based Obsolescence table. Refer to this table for the Product specific minimum periods of Committed Support, Extended Support and Self-Help Support with RTNV.

Details of what support services you can expect to receive during Committed Support, Extended Support and Self-Help Support with RTNV periods can be found in the HPE Software Enterprise Support datasheet.

Products and versions not listed in the HPE Software Product Support Duration for Time Based Obsolescence table continue to fall under the version based obsolescence process. As these are often older product versions, we can plan the support timelines and provide enough time for you to update to newer versions. Details are reflected in the HP Software Support Policy (version 5.1).

For additional information, please refer to the Frequently Asked Questions document below.

» Frequently Asked Questions - HPE Software Support policy 5.1  (.PDF)*