Integration [901] - Ticketing SX Adapter for Atlassian JIRA

JIRA Integration

HP Propel integrates with JIRA to accomplish Ticket Management use cases. The user can create and manage tickets against JIRA from the HP Propel Portal. When the user creates a ticket against JIRA in the HP Propel Portal, an issue in JIRA is automatically created. HP Propel uses JIRA APIs for integration. All Ticket Management operations (list, browse, add comment or attachment, and so on) result in the corresponding action being invoked on the JIRA side.

The user can set ticket properties (for example, title and description) and JIRA-specific properties when creating the ticket. Lifecycle and issue attributes can differ with each JIRA project. To accommodate this, HP Propel provides users with the ability to modify the default reference content to address their business needs.

The user can list and browse tickets they created, as well as tickets that someone else created for them. The user can view ticket details, add comments or attachments, and close tickets.
All API invocations and attributes are defined in the JIRA content pack, and can be changed according to business requirements. Please see the HP Propel Service Exchange SDK documentation for details on customizing the JIRA adapter.

The following picture describes the high-level architecture of the JIRA integration from the Ticket Management perspective.