collapsing folders on the navigation tree

  • KM02170747
  • 04-Mar-2016
  • 04-Mar-2016

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

< !--Obsolete--> Michaela: author never responded back with updates on this new article hence retiring as not all necessary information was included In the Navigator panel, when rename or make changes to any one of resource causes the folders to collapse on the navigation tree

Error

In the Navigator panel, when rename or make changes to any one of resource (it can be your own active channel or rule) then save it, the window would refresh (which is normal) and then collapses the folders on the 
navigation tree. You would have to expand the folders again to get to where you were.

Fix

setting these parameters in the console.properties for your console's you are having the issues with:

resourcetree.node.child.load.asynchronous=false

Then try below if the above does not help:

resourcetree.node.child.load.asynchronous.timeout=300

If the folders still continue to collapse, please contact Support.