"Cannot resolve hostname" error

  • Document ID:KM02123396
  • Creation Date:03-Feb-2016
  • Modified Date:03-Feb-2016
    • Micro Focus Products:
      arcsight express appliance
      arcsight express virtual appliance
      arcsight express all in one
      arcsight identity view
      arcsight esm appliance
      arcsight enterprise view
      arcsight application security monitor
      arcsight express aio appliance
      arcsight express
      arcsight enterprise security manager
      arcsight esm compliance insight pkgs

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

During ESM CORRe installation ManagerSetup will exit installation and /opt/arcsight/manager/logs/hostname_ping.log will show error in the title.

Question

Configure DNS Server

Before troubleshooting this issue make sure to review the steps on KB "Failed to get ip address" not found

# vi /etc/hosts

127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4

::1 localhost localhost.localdomain localhost6 localhost6.localdomain6

192.168.1.8 labcr1 labcr1.hpeswlab.net

# vi /etc/resolv.conf

search hpeswlab.net

nameserver 192.168.1.1

Note that the name server must match the one in /etc/sysconfig/network-scrpts/ifcfg-eth0

DEVICE=eth0

NAME=eth0

DNS1=192.168.1.1

DOMAIN=hpeswlab.net

#NM_CONTROLLED=no

ONBOOT=yes

HWADDR=00:0C:29:F9:ED:05

#TYPE=Ethernet

BOOTPROTO=static

IPADDR=192.168.1.8

#NETMASK=255.255.255.0

USERCTL=no

PEERDNS=no

check_link_down() {

return 1;

}

# reboot