How does a customer gain access to customer knowledge on SSO

  • Document ID:KM02054623
  • Creation Date:13-Jan-2016
  • Modified Date:13-Jan-2016

Summary

This document describes how HPE software customers may setup and confirm proper access to customer-entitled knowledge in the knowledgebase

Reference

Please use the procedure below to establish or verify knowledgebase access. 

1. Click My Software Support sign-in to login to Software Support Online at https://softwaresupport.hp.com/web/softwaresupport/welcome,

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2. Select the Home / My Entitlements menu.

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3. Verify your SAID (support agreement identifiers) are all entered, and that they are Active and Not Expired, and include the HPE Products you own.

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 4. You may also verify that SSO is properly granting customer entitled access by visiting the Dashboards / Search Knowledgebase menu, and Expanding the Security Level, where you should see Customer Entitled listed.

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If your SAID are reflecting as expired or are not accepted as valid on the My Entitlements screen depicted in step 3, you may open a Service Request to Investigate Contract.

You do this, using the Dashboard / Service Request / Submit New menu, and then select Investigate Contract as the Service Request type: when prompted.

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