Open Group IT4IT Reference Architecture Diagnostic and Remediation Component

​Purpose

Through the use of manual and automated Run Books, the Diagnostics & Remediation functional component provides diagnostics information and/or remediation steps to shorten the MTTR. Run Books help streamline diagnosis and remediation for service functions by applying knowledge solutions to service anomalies.

Main Functions

The Diagnostics & Remediation functional component:

• Shall be the system of record for all Run Books.
• Shall manage the Run Book lifecycle.
• Shall allow hierarchical relationships between Run Books.
• Shall associate a Run Book with a CI.
  

If an Event functional component exists, the Diagnostics & Remediation functional component:

• Can allow an Event to trigger a Run Book mainly for diagnostics purposes.

If an Incident functional component exists, the Diagnostics & Remediation functional component:

• Can allow an Incident to trigger a Run Book for diagnostics or remediation purposes (remediation that does not require RFCs).
  

If a Problem functional component exists, the Diagnostics & Remediation functional component:

• Can allow a Problem to trigger a Run Book for remediation purposes (after an RFC has been opened).