Summary
Error
The Data Flow Probe aborts with the following error message:
--- Start of probe-side exception ---
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [7012] Failed to retrieve credentials on the Probe side.] Failed to retrieve credentials on the Probe side. No credentials returned for id: 31_1_CMS. Check that the credentials are from the correct Domain.
Data Flow probe log files (..:\hp\UCMDB\DataFlowProbe\runtime\log\security.cmclient.log) show the following error:
[ERROR] [DataAccessAdaptersFacadeInitThread] (ConfidentialManagerClientWrapper.java:91) - Failed to get credential for id 31_1_CMS - Could not fetch credential with id 31_1_CMS from Confidential Manager Client
Cause
Run following query for OMI 10x RTSM Schema
SELECT * FROM CM_AUTHORIZATION
DELETE FROM CM+AUTHORIZATION where USER_NAME =’Extra Entry relatedprobename’
Fix
Solution # 1
1. Uninstall Data Flow Probe
2. Install Data Flow Probe and select Default Domain as option
3. Start Probe and wait for Probe to connect itself.
4. If it takes too long, then restart the Omi 10x server.
Solution # 2
1. Stop Data flow Probe
2. Go to ..:\hp\UCMDB\DataFlowProbe\conf\ DataFlowProbe.properties
Find this line
# The Domain name
appilog.collectors.domain = OLDDOMAINNAME
# The Domain type : either customer or extrenal
appilog.collectors.domain.type = customer
modify this to :
# The Domain name
appilog.collectors.domain = ${DefaultDomain}
# The Domain type : either customer or extrenal
appilog.collectors.domain.type = customer
3. Go to OMI 10x Administration > RTSM Administration > Data Flow Management > Data Flow Setup ad remove the non default domain (in case it exists) and keep only the default domain.
4. Restart the Data Flow Probe at this point.
Thenew probe should exist now under the default domain.
The probe logs should show that it is registered to the Default Domain, and the logs should shwo that Credentials Management is up & running.