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How to streamline the consumption and delivery of Services.
The R2F Value Stream is a framework connecting the various consumers (business users, IT practitioners, or end customers) with goods and services that they need to drive productivity and innovation.
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High-level illustration of HPE Product Mapping to this value stream.
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|Request Rationalization Component||Rationalize, break down, and route âclean orderâ to deliver services to consumers which have generated Subscriptions.|
|Chargeback, Showback Component||Provide chargeback or showback for internal and external IT services by consolidating service Subscription and usage information.|
|Knowledge and Collaboration Component||Provide knowledge in the form of content and conversations that help to address the needs of IT service consumers.|
|Usage Component||Track actual usage of subscribed IT services by gathering IT service usage metrics, activity, and history for both internal and external sourced IT services.|
|Catalog Composition Component||Create and publish the catalog items, including all their dependencies, at the level at which these can be consumed as offers in the Offer Management functional component.|
|Fulfillment Execution Component||The Fulfillment Execution functional component is orchestrating the delivery of the various components amongst (multiple) fulfillment engines â which may include external providers â in order to deliver the IT service.|
|Offer Consumption Component||Make services consumable to various classes of economic buyers; facilitate consumption/management of and payment for IT services rendered.|
|Offer Management Component||Mash all Composition Catalog items and external supplier catalogs into consumable catalog items that users can order through the Offer Consumption functional component.|
|Project Component||Coordinate the creation and provide ongoing execution oversight of IT Projects.|
|Problem Component||Prevent Incidents from happening and minimize the impact of Incidents that cannot be prevented.|
|Incident Component||Optimize service quality and availability by restoring normal service operations as quickly as possible,|
|Service Monitoring Component||Monitor of all aspects of a service, including monitoring of infrastructure (nodes, security...).|
|Release Composition Component||Manage the Release Package, Service Release, Service Release Blueprints, and overall Service Release Plan.|
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Request to Fulfill HPE Implementation
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Generated: 1/11/2017 7:25:26 AM