Request to Fulfill Value Stream

  • KM01888064
  • 11-Jan-2017
  • 11-Jan-2017

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IT4IT RA Value Stream


Request to Fulfill (R2F)

How to streamline the consumption and delivery of Services.

Value Stream Chart (Level 2)

The R2F Value Stream is a framework connecting the various consumers (business users, IT practitioners, or end customers) with goods and services that they need to drive productivity and innovation.


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HPE Products Mapping

High-level illustration of HPE Product Mapping to this value stream.

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Primary Functional Components
Request Rationalization ComponentRationalize, break down, and route “clean order” to deliver services to consumers which have generated Subscriptions.
Chargeback, Showback ComponentProvide chargeback or showback for internal and external IT services by consolidating service Subscription and usage information.
Knowledge and Collaboration ComponentProvide knowledge in the form of content and conversations that help to address the needs of IT service consumers.
Usage ComponentTrack actual usage of subscribed IT services by gathering IT service usage metrics, activity, and history for both internal and external sourced IT services.
Catalog Composition ComponentCreate and publish the catalog items, including all their dependencies, at the level at which these can be consumed as offers in the Offer Management functional component.
Fulfillment Execution ComponentThe Fulfillment Execution functional component is orchestrating the delivery of the various components amongst (multiple) fulfillment engines – which may include external providers – in order to deliver the IT service.
Offer Consumption ComponentMake services consumable to various classes of economic buyers; facilitate consumption/management of and payment for IT services rendered.
Offer Management ComponentMash all Composition Catalog items and external supplier catalogs into consumable catalog items that users can order through the Offer Consumption functional component.
Secondary Functional Components
Project ComponentCoordinate the creation and provide ongoing execution oversight of IT Projects.
Problem ComponentPrevent Incidents from happening and minimize the impact of Incidents that cannot be prevented.
Incident ComponentOptimize service quality and availability by restoring normal service operations as quickly as possible,
Service Monitoring ComponentMonitor of all aspects of a service, including monitoring of infrastructure (nodes, security...).
Release Composition ComponentManage the Release Package, Service Release, Service Release Blueprints, and overall Service Release Plan.
HPE R2F implementations
HPE SW Certified Request to Fulfill Implementation

See the HPE Software certified prescription for actually implementing the Request to Fulfill Value Stream.

Request to Fulfill Implementation with SAP

See the HPE Software prescription for implementing the Request to Fulfill Value Stream to deploy SAP products.

Request to Fulfill HPE Implementation

Find out how HPE Software products fit into the Request to Fulfill puzzle.

Documentation and Additional Material

R2F Concept and Configuration Guide
R2F Concept and Configuration Guide
HPE SW RA & RI Documentation Library
Information on the IT Reference Architecture and its HPE Reference Implementations
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Generated: 1/11/2017 7:25:26 AM