TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen 12.20

  • KM01751876
  • 23-Jul-2015
  • 23-Jul-2015

Summary

TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen 12.20 due to a corrupted file. Instructions are given how to overcome the issue.

Error

When opening a TruClient Firefox script in Vugen 12.20 in develop mode the TruClient Sidebar and TruClient Toolbox are not shown in the Firefox browser.

Cause

The issue could be caused by a corrupted tcweb2_user_prefs.json file.

Fix

The problem could be solved by deleting the tcweb2_user_prefs.json so that VuGen can correctly recreate it.

Please follow the steps below:

  1. Close VuGen
  2. Go to the %AppData%\Hewlett-Packard\TruClient
    for example the folder could be: C:\Users\CurrentUser\AppData\Roaming\Hewlett-Packard\TruClient
  3. Make a backup copy of tcweb2_user_prefs.json
  4. Delete tcweb2_user_prefs.json
  5. Open a TruClient Firefox script and VuGen will correctly recreate it.