Summary
TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen 12.20 due to a corrupted file. Instructions are given how to overcome the issue.
Error
When opening a TruClient Firefox script in Vugen 12.20 in develop mode the TruClient Sidebar and TruClient Toolbox are not shown in the Firefox browser.
Cause
The issue could be caused by a corrupted tcweb2_user_prefs.json file.
Fix
The problem could be solved by deleting the tcweb2_user_prefs.json so that VuGen can correctly recreate it.
Please follow the steps below:
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Close VuGen
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Go to the %AppData%\Hewlett-Packard\TruClient
for example the folder could be: C:\Users\CurrentUser\AppData\Roaming\Hewlett-Packard\TruClient -
Make a backup copy of tcweb2_user_prefs.json
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Delete tcweb2_user_prefs.json
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Open a TruClient Firefox script and VuGen will correctly recreate it.