Integration [752] - Micro Focus Service Manager as an external approval system via OO

  • KM01695448
  • 11-Jun-2018
  • 11-Jun-2018


Integration Catalog


Micro Focus Service Manager as an external approval system via OO - Catalog Id: 752


The purpose of this integration is to use HPE Service Manager (SM) as an external approval system. You can use Service Manager to implement complex multi-level approval policies.



SM integrates with CSA's API to extract data from CSA, to help manage the approval processes. When a cloud service offering is requested within CSA, based on the approval type (for example, delegated or automated), the corresponding approval process workflow is triggered by the OO.

For the delegated approval type, OO workflow creates a ticket in HP SM and marks it as 'pending', and notifies the incident manager. Based ont he approval/denial of the ticket manager, OO workflow notifies CSA whether to proceed with the subscription or ignore the subscription.



Leading Product:
Cloud Service Automation

Secondary Product:
Service Manager



See the CSA 4.x Documentation Library for the latest versions of all CSA documentation in the 4.x branch. (HPE Passport is required.)

Additional HPE software product documentation can be found at

You need to sign-in with HPE Passport credentials or register to use this site. Select Manuals from the Dashboards menu to view all available documents. Use the search and filter function to find documentation, whitepapers, and other information sources.

Support Matrix

Service Manager
Cloud Service Automation
SupportedSupported (see comments)Not Supported

Generated: 6/11/2018 4:47:32 AM