Integration [752] - Micro Focus Service Manager as an external approval system via OO

SM integrates with CSA's API to extract data from CSA, to help manage the approval processes. When a cloud service offering is requested within CSA, based on the approval type (for example, delegated or automated), the corresponding approval process workflow is triggered by the OO.

For the delegated approval type, OO workflow creates a ticket in HP SM and marks it as 'pending', and notifies the incident manager. Based ont he approval/denial of the ticket manager, OO workflow notifies CSA whether to proceed with the subscription or ignore the subscription.