Integration [670] - Synchronize ALM defects and SAP Service Desk support messages (ALM/EI - SAP)

  • KM01695316
  • 11-Jun-2018
  • 11-Jun-2018


Integration Catalog


Synchronize ALM defects and SAP Service Desk support messages (ALM/EI - SAP) - Catalog Id: 670


Synchronize ALM defects and SAP Service Desk support messages, and manage them from either system.

To enable this integration you need to have:

  • HP and SAP licenses
  • EI (Enterprise Integration) extension installed on the ALM server and enabled for the ALM project
  • Configured communication ports configured in solution manager and associated ALM/SAP projects
  • Field mapping between the systems using the ALM Field Mapping dialog box


Leading Product:
Application Lifecycle Management

Secondary Product:
SAP Solution Manager



For more details, refer to the HP Enterprise Integration Module documentation at  in the HP ALM Help Center.

Customers can access and download all documentation from here if they have valid ALM/Quality Center SAID.

Support Matrix

SAP Solution Manager
Application Lifecycle Management
Comments: SolMan 7.1 requires minimum ALM 11.00 patch1, and EI 2.6 or EI 2.7. SolMan 7.2 SP03 requires minimum ALM 12.53 patch1. (support only SQL Server not Oracle DB). SolMan 7.2 SP04 and later requires minimum ALM 12.53 patch2 and Hotfix(on Crypt) to support both Oracle and SQL Server DB. For SolMan 7.2 SP05 and SP06, do not support SITE from SAP Solution Manager being transferred to ALM. Nevertheless, this is compatible and functions without transferring the SITE information of the solution. ALM 14 SaaS didn't contain EI due to SSO have not been implemented in EI yet.
SupportedSupported (see comments)Not Supported

Generated: 6/11/2018 4:45:07 AM