Integration [619] - CI Federation for ITSM (SM - UCMDB)

 

UCMDB and its subscribing business applications--in this case, Service Manager--have the ability to query CI data from the UCMDB (plus federated data from the Asset Manager repository in this very important use case).

 

PI (or Portfolio Item) is a super class shared with Assets and managed by Asset Manager. The term PI is used here to represent an Asset or Portfolio Item that can be federated with a CI. This is important, because the managed state attribute for Assets (including computers/devices) is managed at the PI Class level. The extended data attributes for each PI<>CI relationship are pre-configured out-of-the-box, and can be tailored within UCMDB during implementation.

 

This integration utilizes a federation-type integration and UCMDB TQL scripting to access the AM repository using a specialized version of the GDB Adapter (AMDBAdapter) and replacement TQL views, provided with the SACM Solution, to support the documented PI -> CI federated queries.

 

This version of the integration aligns with Software Data Model v1.1.