Integration [526] - Service Health Analyzer integration with Service Manager

Document ID:KM01695154
Creation Date:11-Jun-2018
Modified Date:11-Jun-2018
- Micro Focus Products:
  service health analyzer
  
  service manager

Summary

Integration Catalog

Reference

Service Health Analyzer integration with Service Manager - Catalog Id: 526

Service Health Analyzer integration with Service Manager

Description

Service Health Analyzer (SHA) pulls incident information from Service Manager (SM) and displays that information in the Highlights UI and the Investigation UI.

SHA allows the user to link the current anomaly with its relevant ticket. By doing so, the user can see this information in all future anomalies that are similar to the current anomaly and, by that, shorten the MTTR.

General

Leading Product:
Service Health Analyzer

Secondary Product:
Service Manager

Participating Products

CMDB Java/HTTP, GUI URL, UCMDB Federation Adapter

Integration Tech.

4/14/2018

Last Update

Documentation

Documentation for this integration can be found using the following links:

BSM 924 User Guide (see part on SHA)
BSM 923 User Guide (see part on SHA)

Support Matrix

	Service Manager
Service Health Analyzer

Generated: 6/11/2018 4:42:20 AM