Integration [526] - Service Health Analyzer integration with Service Manager

  • KM01695154
  • 11-Jun-2018
  • 11-Jun-2018


Integration Catalog


Service Health Analyzer integration with Service Manager - Catalog Id: 526


Service Health Analyzer (SHA) pulls incident information from Service Manager (SM) and displays that information in the Highlights UI and the Investigation UI.

SHA allows the user to link the current anomaly with its relevant ticket. By doing so, the user can see this information in all future anomalies that are similar to the current anomaly and, by that, shorten the MTTR.


Leading Product:
Service Health Analyzer

Secondary Product:
Service Manager



Documentation for this integration can be found using the following links:


Support Matrix

Service Manager
Service Health Analyzer
SupportedSupported (see comments)Not Supported

Generated: 6/11/2018 4:42:20 AM