Integration [377] - Launch level integration to RC Calendar and Assessment (RC - SM)

  • Document ID:KM01695024
  • Creation Date:27-Nov-2017
  • Modified Date:27-Nov-2017
    • Micro Focus Products:
      release control
      service manager

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

Integration Catalog

Reference

Launch level integration to RC Calendar and Assessment (RC - SM) - Catalog Id: 377
  • Integrations /
  • [377] Launch level integration to RC Calendar and Assessment (RC - SM)


Important: For the newest version of this integration, please see Integration ID #403

Description

The integration between Release Control Analysis (formally known as CCM) and ServiceCenter/Service Manager (SC/SM) products allows you to assess and mitigate risk associated with making changes RFC to a configuration item's (CI) configuration submitted as part of a Request For Change (RFC). The risk assessments are performed against any collisions of changes either specific to the affected CI or topologically relevant; against a resource conflict; or any element captured within the RFC that could be used for evaluation. Once a RFC has been mitigated, the approval state is then automatically synchronizing with the originating RFC in SC/SM.

This integration adds menus in SM to launch RCA calendar link for ServiceDesk/Incident/Change/Problem Management. With this integration, you can also launch the RCA Assessment link for Change Management.

 

 

General

Leading Product:
Release Control


Secondary Product:
Service Manager

Currently no Solution uses this integration.
11/27/2017

Support Matrix

Service Manager
Release Control
SupportedSupported (see comments)Not Supported


For an older version of this integration, please see Integration ID #153

Generated: 11/27/2017 5:59:28 AM