Archived Content: This information is no longer maintained and is provided "as is" for your convenience.
Important: For the newest version of this integration, please see Integration ID #403
The integration between Release Control Analysis (formally known as CCM) and ServiceCenter/Service Manager (SC/SM) products allows you to assess and mitigate risk associated with making changes RFC to a configuration item's (CI) configuration submitted as part of a Request For Change (RFC). The risk assessments are performed against any collisions of changes either specific to the affected CI or topologically relevant; against a resource conflict; or any element captured within the RFC that could be used for evaluation. Once a RFC has been mitigated, the approval state is then automatically synchronizing with the originating RFC in SC/SM.
Documentation for this integration can be found using the following links:
For an older version of this integration, please see Integration ID #153
Generated: 11/27/2017 5:59:28 AM