This integration enables the Business Service Management (BSM) user to view Release Control (RC) Number of Planned Changes, Number of Actual Changes, or Latent (unauthorized) Changes KPIs for the selected Configuration Item (CI) in the Service Health 360° tab.
The BSM Service Health 360° View provides information about a selected CI across performance, availability, planned changes, recent changes and incidents. This integration populates the planned changes and incidents information part of that view.
Information on planned changes and incidents that are open in Release Control (RC) is collected from RC via the UCMDB (using a federation adapter) and displayed in the BSM Console. Data can be displayed for the selected CI alone or can include the child CIs which have an impact relationship with the selected CI. This planned changes and incidents information can assist the user in isolating a problem and resolving it effectively. For example, looking at incidents that are open on an affected CI can help pinpoint the cause of a problem being diagnosed.
Name of the CI for which the change is planned.
Planned Start Date
Time at which the change is scheduled to start.
Description of the planned change.
Degree of risk of the change, as it appears in the source application.
Status of the planned change, as it appears in the source application.
Name of the person to contact regarding the change.
Change request ID, as it appears in source application.
Documentation for this integration can be found using the following links:
- BSM 9.20/9.21 - Release Control Integration Guide
- BSM 9.20 User Guide (refer to the Service Health section)
- BSM 9.20 Application Administration Guide (refer to the Service Health section)
Generated: 6/11/2018 4:38:46 AM