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Summary
Reference
Important: For the newest version of this integration, please see Integration ID #377
Description
The integration between Release Control Analysis (formally known as CCM) and ServiceCenter/Service Manager (SC/SM) products allows you to assess and mitigate risk associated with making changes RFC to a configuration item's (CI) configuration submitted as part of a Request For Change (RFC). The risk assessments are performed against any collisions of changes either specific to the affected CI or topologically relevant; against a resource conflict; or any element captured within the RFC that could be used for evaluation. Once a RFC has been mitigated, the approval state is then automatically synchronizing with the originating RFC in SC/SM.
General
Leading Product:
Release Control
Secondary Product:
Service Manager
Documentation
Documentation for this integration can be found using the following links:
- HP Change Control Management Installation and Configuration Guide
- HP Change Control Management User's Guide
- ServiceCenter Installation Guide
- Service Manager Installation Guide
- HP Change Management Suite Integration Guide
Support Matrix
| Service Manager | ||
| Release Control | ||
Generated: 11/27/2017 5:56:49 AM