Getting Unknown error on porlets for PPMC 9.31.0001

  • KM01654613
  • 08-Jun-2015
  • 08-Jun-2015


After applying the Minor partch 0001 for 9.31 the system could show unknown error messages when accessing porlets information.


Project & Portfolio Management Center (PPMC) application showing message “unknown error has occurred” when accessing portlets information.


After applying Patch 0001 for PPMC 9.31 system might be showing error messages due the way of new design handling the parameteres on HEAP memory.


There are two ways to fix the issue:

Modifyig script:

  1. Open and find the following line
  2. HEAP="-Xms$HEAP_SIZE -Xmx$HEAP_SIZE -XX:+HeapDumpOnOutOfMemoryError"
  3. Change it to:    HEAP="-Xms$HEAP_SIZE -Xmx$HEAP_SIZE -XX:+HeapDumpOnOutOfMemoryError –Xss2M"
  4. Save changes.
  5. Run (Once the services has been stopped).

Adding Parameter to Server.conf file (to be used on Windows Services)

  1. Modify server.conf and add the following parameter:  com.kintana.core.server.JVM_OPTIONS= –Xss2M
  2. Stop PPM services.
  3. Run command (to update changes properly).
  4. Start PPM services.