Getting Unknown error on porlets for PPMC 9.31.0001

  • Document ID:KM01654613
  • Creation Date:08-Jun-2015
  • Modified Date:08-Jun-2015
    • Micro Focus Products:
      project and portfolio management 9.31

Summary

After applying the Minor partch 0001 for 9.31 the system could show unknown error messages when accessing porlets information.

Error

Project & Portfolio Management Center (PPMC) application showing message “unknown error has occurred” when accessing portlets information.

Cause

After applying Patch 0001 for PPMC 9.31 system might be showing error messages due the way of new design handling the parameteres on HEAP memory.

Fix

There are two ways to fix the issue:

Modifyig kStart.sh script:

  1. Open kStart.sh and find the following line
  2. HEAP="-Xms$HEAP_SIZE -Xmx$HEAP_SIZE -XX:+HeapDumpOnOutOfMemoryError"
  3. Change it to:    HEAP="-Xms$HEAP_SIZE -Xmx$HEAP_SIZE -XX:+HeapDumpOnOutOfMemoryError –Xss2M"
  4. Save changes.
  5. Run kStart.sh (Once the services has been stopped).

Adding Parameter to Server.conf file (to be used on Windows Services)

  1. Modify server.conf and add the following parameter:  com.kintana.core.server.JVM_OPTIONS= –Xss2M
  2. Stop PPM services.
  3. Run Kupdatehtml.sh command (to update changes properly).
  4. Start PPM services.