Browser cache causing unpredictable and misleading results

  • KM01643790
  • 04-Jun-2015
  • 04-Jun-2015

Summary

Internet Explorer cache not showing updated results due Temporary Internet settings

Error

Browser caching is causing unpredictable results in several cases not showing updated data or misleading results.

Cause

Internet settings on temporary files are not setup to refresh automatically.
When client uses Chrome, this browser does not come with its own parameters for this settings, therefore it will be reading from Internet Explorer configuration trying to apply (Chrome will launch IE configuration window to modify).

Fix

  1. Launch Internet Explorer
  2. Go to Internet Options menu
  3. Select General Tab
  4. Select Automatically option
  5. Save the changes
  6. Close all the browsers sessions/tabs opened.