HP Business Service Management Solution 9.1x / HP Operations Manager i 9.1x

  • Document ID:KM01531809
  • Creation Date:28-Apr-2015
  • Modified Date:20-Apr-2016

Summary

Hewlett-Packard (HP) is announcing the End of Sale of HP Business Service Management Solution 9.1x (*HP BSM Solution 9.1x) / HP Operations Manager i 9.1x (*HP OM i 9.1x). HP BSM Solution customers with active support contracts are eligible to update to HP BSM Solution 9.2x. In addition customers who are using HP OM I 9.1x and HP Service Health Analyzer (*SHA) 9.1x as part of HP BSM Solution platform are eligible to update - from HP OM i 9.1x to HP OM i 10.0x and - from HP SHA 9.1x to HP SHA 9.2x.

Reference


 

Program overview
 

Hewlett-Packard (HP) is announcing the End of Sale of HP Business Service Management Solution 9.1x (*HP BSM Solution 9.1x) / HP Operations Manager i 9.1x (*HP OM i 9.1x).

HP BSM Solution 9.1x includes
- HP Business Availability Center for SAP 9.1x
- HP Business Availability Center for Siebel 9.1x
- HP Business Process Insight 9.1x
- HP Business Process Monitor 9.1x
- HP Diagnostics 9.1x
- HP Operations Manager i 9.1x
- HP Real User Monitor 9.1x
- HP Service Health Analyzer 9.1x
- HP Service Level Management 9.1x
- HP System Availability Management 9.1x
- HP Transaction Vision 9.1x
- HP End User Management 9.1x

HP BSM Solution customers with active support contracts are eligible to update to HP BSM Solution 9.2x.
In addition customers who are using HP OM I 9.1x and HP Service Health Analyzer (*SHA) 9.1x as part of HP BSM Solution platform are eligible to update
- from HP OM i 9.1x to HP OM i 10.0x
- from HP SHA 9.1x to HP SHA 9.2x.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for HP BSM Solution / HP OM i, and will provide support as indicated by the dates listed below.

  

 

Key program dates
 
Date Details
May 01, 2015 Support Customer Notification of End of Sale (no longer orderable or available for purchase)
July 01, 2015 End of sale (no longer orderable or available for purchase)
Previously announced on SSO on Jul 01, 2012:
Dec 31, 2015 End of Committed Support for HP BSM Solution 9.1x / HP OM i 9.1x
Dec 31, 2017 End of Extended Support for HP BSM Solution 9.1x / HP OM i 9.1x
Dec 31, 2021 End of Self-Help Support  with Rights to New Versions for HP BSM Solution 9.1x / HP OM i 9.1x  **
 

 

Program documentation
 

» Customer letter (.pdf)*
» Customer FAQ (.pdf)*

This product / version obsolescence is covered by version 4.4 of the HP Software Supported Version Policy; see Definitions of terms.

 
* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.

** Self-Help Support with Rights to New Versions was introduced as part of the changes to the HP Software Support Policy announced on May 1, 2015. The timeline in this table has been modified to reflect the changes. The customer letter and FAQ documents published prior to May 1, 2015 (at the time the program was announced on SSO) will still refer to the older support timeline and options available at the time of publishing the documents. Please refer to the timeline in this table for the latest information.