Error "Retrieving the COM class factory for component with CLSID" received when logging into a project which has CIT extension enabled

  • Document ID:KM01487340
  • Creation Date:30-Mar-2015
  • Modified Date:30-Mar-2015
    • Micro Focus Products:
      quality center

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Error "Retrieving the COM class factory for component with CLSID" received when logging into a project which has CIT extension enabled.

Error

"Retrieving the COM class factory for component with CLSID" but still can login to ALM but cannot access the extension related modules

image text

Cause

The dll for the CIT extension is not registered which is causing this error.

Fix

Register HP ALM client from add-ins page. If that doesn't help, manually register the dll from command prompt window.

This is the syntax. regsvr32 <dll name>