Autonomy Records Manager (ARM) 12.5x and 12.6x End of Support notification

  • Document ID:KM01481990
  • Creation Date:26-Mar-2015
  • Modified Date:26-Mar-2015

Summary

Hewlett-Packard (HP) is announcing discontinuance of all versions of Autonomy Records Manager (ARM) 12.5x and 12.6x, formerly known as CA Records Manager and FileSurf effective as of the dates set forth below.

Reference


 

Program overview
 

All ARM 12.5x and 12.6x customers with active support contracts are eligible to migrate to HP Records Manager 8.1. Specific migration program details will be made available in a separate communication.

  

 

Key program dates
 
Date Details
March 23, 2015
April 8, 2015

Product discontinuance for 12.6x announced
Product discontinuance for 12.5x announced
June 01, 2015

End of sale (ARM is no longer orderable or available for purchase)
February 28, 2017

End of (Committed) Support for Autonomy Records Manager (ARM) 12.5x and 12.6x
February 28, 2019

End of Self-Help Support for Autonomy Records Manager (ARM) 12.5x and 12.6x
 

 

Program documentation
 

» Customer letter for ARM 12.5x (.PDF)*
» Customer letter for ARM 12.6x (.PDF)*

This product discontinuance is covered by the HP Software Support Foundation Data Sheet applicable to the products referenced herein.

Navigate to: http://www.autonomy.com/work/services/customer-support
Then click: HP Software Support Foundation Data Sheet

  


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.