Error"General error has occurred. Please verify that the server's address is correct and try again.'Path not found'"

  • KM01437434
  • 11-Mar-2015
  • 11-Mar-2015

Summary

Get the error while exporting from Word to ALM.

Error

Error message: "General error has occurred. Please verify that the server's address is correct and try again.'Path not found'"

Steps:
1. Clcik on Add-ins - Export to HP ALM
2. Enter the QC URL
3. Error pop up appears

Cause

The STARTUP folder under "%appdata%\microsoft\word\" is missing, so the addin cannot write data into ini file. Thus it returns "Path Not Found" error.

Fix

Create the STARTUP folder manually under "%appdata%\microsoft\word\", and copy the ini file there. The issue should be solved.