UCMDB pull from BSM RTSM failing

  • Document ID:KM01091930
  • Creation Date:14-Aug-2014
  • Modified Date:03-May-2018
    • Micro Focus Products:
      universal cmdb

Summary

UCMDB pull from BSM RTSM failing

Question

The UCMDB pull from BSM RTSM is failing with the following error:

2014-05-30 15:14:22,655 WARN  -  [ID= 224670557] [Customer ID=1]
During data-in matching the following objects were merged in memory and connected to 549 objects that are part of its reconciliation data
{node@9649e8949b5575663d5b47ca6cae77ab}@[(string-snmp_sys_name:HenCAP1.paychex.com), (string-bios_uuid:[Empty CMDB property value]), (string-name:hencap1), (string-global_id:9649e8949b5575663d5b47ca6cae77ab), (string-bios_asset_tag:[Empty CMDB property value]), (string-os_family:[Empty CMDB property value]), (string-bios_serial_number:[Empty CMDB property value]), (string-net_bios_name:[Empty CMDB property value]), (string-ud_unique_id:[Empty CMDB property value]), (string-serial_number:[Empty CMDB property value])]
{node@$TempObjectf4f1af2b75c2613ce3b8d3f0875bbb5e}@[(string-snmp_sys_name:HenCAP1.paychex.com), (string-data_source:DS_NNMi_from_RTSM_NNM_from_RTSM_Integration)]:
make sure this object is valid or change the threshold using the setting "reconciliation.connected.cis.threshold"

Answer

The pushback IDs was failing because there were duplicates in RTSM
Remove the duplicate CIs to prevent this problem