Priority column displays open.time on probsummary.qbe.g format

  • KM01057209
  • 18-Jul-2014
  • 18-Jul-2014

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

After installing PD4, the QBE format used to display an Incident search result displays the open.time in the Priority column (see attached OOB_probsummary_g_format.png).

Cause

The forms designer input for the column is incorrectly configured:
--The "Input" property is: open.time
--The "Field" property is: priority.code

Fix

Go to the probsummary.qbe.g format using forms designer:
--Enter design mode.
--select the Priority caption in the table to select the column.
--Remove the "Field" property (it should be blank)
--Change the "Input" property value to "priority.code" (without quotes)
--click OK to exit design mode
--click OK to save the updated form to the database