Summary
Hewlett-Packard (HP) is announcing the version discontinuance of Service Manager 7.0x. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.20.
Reference
Program overview |
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Hewlett-Packard (HP) is announcing the version discontinuance of Service Manager 7.0x. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.20. For your upgrade planning purposes, please consider SM 9.20 to be the minor release following Service Manager 7.11, i.e., just like a version 7.20. Service Manager 9.20 is a minor release in terms of impact on data model and application functionality. This minor release of Service Manager was simply re-versioned to align with "HP BTO 9.0". Please review the Customer Letter for additional information. HP is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager and will provide support as indicated by the dates listed below. |
Key program dates |
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Program documentation |
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» Customer letter (.PDF)* » Customer FAQ (.PDF)* This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines. |
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* Requires Adobe Acrobat Reader. To download the latest version, please go to the Adobe website. |