This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.
During the upgrade process they got the following error:
22:40:20 Exception occurred. Failed SQL: /* ~~QC */ INSERT INTO GROUPS (GR_GROUP_ID,GR_ID,GR_GROUP_NAME,GR_IS_SYSTEM) VALUES (/*P*/1,/*P*/1,/*P*/'QATester',/*P*/'Y') [Mercury][Oracle JDBC ...
22:40:20 Driver][Oracle]ORA-00001: unique constraint (AVIATION_SCQC_SANDBX1_DB.GROUPS_PK) violated
GROUPS table in 3 USer( TDAdmin, Developer, Viewer) for GR_ID and GR_GROUP_ID values not match
The group IDs of the first 3 User groups should match their GR_GROUP_ID values as shown below:
GR_GROUP_NAME GR_ID GR_GROUP_ID
TDAdmin 0 0
Developer 3 3
Viewer 4 4
Please you should make a backup of the DB and involve your DBA before making any modifications.