Summary
Question
Service Manager provides triggers that can be used for a variety of purposes. This documents shows various sample custom triggers for Service Manager.
Answer
1. Trigger type
. 1 - Before Add - When adding a new record to this file, launch the application prior to committing the addition.
. 2 - After Add - When adding a new record to this file, launch the application after committing the addition.
. 3 - Before Update - When modifying a record in this file, launch the application prior to committing the change.
. 4 - After Update - When modifying a record in this file, launch the application after committing the change.
. 5 - Before Delete - When deleting a record in this file, launch the application prior to performing the deletion.
. 6 - After Delete - When deleting a record in this file, launch the application after performing the deletion
2. Naming custom triggers
- trigger runs by name order.
It is better to have name starting by 'z_xxxx' if wish to run lastly.
It is better to have name starting by 'A_xxxx' if wish to run firstly.
This is because 'A' is first character and 'z' is last character in ASCII code.
3. File variables for each trigger type in Java Script
- add, delete trigger : record
- update trigger : record, oldrecord
. record // updated information
. oldrecord // previous information before update
4. Basic Java Script
- all columns' value of current record
record
- one of columns' value in current record
record[brief_description] // recommend, always working
record.brief_description // record.class makes issue in testing because class is real column but also reserved word in Java script
- other variables
vars.$lo_user_name
5. Sample triggers
A. monitor file's activity
1) ex: monitor UPDATE in probsummary file
2) add custom trigger in triggers file
- Trigger Name: probsummary_before_update // anyname
- Table Name: probsummary
- Trigger Type: 3 - Before Update
- Application :
- Script :
print("### trigger execution: probusmmary_before_update (messagebox)");
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### trigger execution: probusmmary_before_update (sm.log)", "NULL");
> click 'save' then click 'compile'
3) search any IM ticket and then update it
- in message box,
### trigger execution: probusmmary_before_update (messagebox)
- in sm.log
3904( 3724) 10/01/2013 10:58:42 RAD I ### trigger execution: probusmmary_before_update (sm.log)
--> this message is shown even though no debugging options in sm.ini
B. mointor file's value by trigger
- add logics into trigger, probsummary_before_update
print("### updated record:" + record );
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### updated record:" + record , "NULL");
- in message box,
### updated record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '09/30/13 20:41:00', "Network", , , , "updat
ed", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can’t find it"}, {}, {}, {}, {}, , , , , , , , 1
, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):", "te
st", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "test",
"04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "Webmail l
ogin failure", , , , , , , , , "Jurr.Fleijs", "SD10002", , , '09/30/13 20:41:00', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 1
68, , , , , , , 23, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {},
, , , , , , , , , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '09/30/13 20:35:28', , , , ,
"dept", , , {}, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 10, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Web
mail (North America)", , , {}, , , , , , , , {}, ]}
- in sm.log
3904( 3724) 10/01/2013 11:41:00 RAD I ### updated record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '09/30/13 20:41:00', "Network", , , , "updated", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can?셳 find it"}, {}, {}, {}, {}, , , , , , , , 1, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):", "test", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "test", "04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "Webmail login failure", , , , , , , , , "Jurr.Fleijs", "SD10002", , , '09/30/13 20:41:00', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 168, , , , , , , 23, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {}, , , , , , , , , , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '09/30/13 20:35:28', , , , , "dept", , , {}, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 10, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Webmail (North America)", , , {}, , , , , , , , {}, ]}
C. monitor file's value by trigger ( before/after update )
- add logics into trigger, probsummary_before_update
print("### old record:" + oldrecord);
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### old record:" + oldrecord, "NULL");
print("### new record:" + record);
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### new record:" + record, "NULL");
- in message box,
### new record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '10/01/13 01:30:51', "Network", , , , "up
dated", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can’t find it"}, {}, {}, {}, {}, , , , , , ,
, 1, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):",
"test", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "tes
t", "04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "new",
, , , , , , , , "Jurr.Fleijs", "SD10002", , , '10/01/13 01:30:51', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 168, , , , , , ,
29, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {}, , , , , , , ,
, , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '10/01/13 01:30:35', , , , , "dept", , , {}
, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 16, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Webmail (North Ame
rica)", , , {}, , , , , , , , {}, ]}
### old record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '10/01/13 01:30:35', "Network", , , , "up
dated", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can’t find it"}, {}, {}, {}, {}, , , , , , ,
, 1, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):",
"test", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "tes
t", "04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "old",
, , , , , , , , "Jurr.Fleijs", "SD10002", , , '10/01/13 01:30:35', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 168, , , , , , ,
28, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {}, , , , , , , ,
, , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '09/30/13 21:04:37', , , , , "dept", , , {}
, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 15, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Webmail (North Ame
rica)", , , {}, , , , , , , , {}, ]}
- in sm.log
3904( 496) 10/01/2013 16:30:51 RAD I ### old record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '10/01/13 01:30:35', "Network", , , , "updated", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can?셳 find it"}, {}, {}, {}, {}, , , , , , , , 1, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):", "test", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "test", "04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "old", , , , , , , , , "Jurr.Fleijs", "SD10002", , , '10/01/13 01:30:35', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 168, , , , , , , 28, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {}, , , , , , , , , , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '09/30/13 21:04:37', , , , , "dept", , , {}, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 15, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Webmail (North America)", , , {}, , , , , , , , {}, ]}
3904( 496) 10/01/2013 16:30:52 RAD I ### new record:[C++ object Datum] - probsummary={["IM10002", "incident", '09/02/07 01:51:00', "Jurr.Fleijs", "2", "3", '10/01/13 01:30:35', "Network", , , , "updated", , , , , , , , , , , , , , , , , , "adv-nam-server-mail", , , , , , , , {"Webmail can't be reached, browser can?셳 find it"}, {}, {}, {}, {}, , , , , , , , 1, true, , '09/02/07 01:44:00', "Incident.Analyst", , , , , , {"08/04/08 12:54:14 US/Mountain (falcon):", "test", "07/23/08 17:44:03 US/Mountain (prietke):", "test", "07/23/08 16:24:22 US/Mountain (prietke):", "test", "07/23/08 14:45:54 US/Mountain (prietke):", "test", "07/23/08 13:04:15 US/Mountain (prietke):", "test", "04/23/08 23:24:17 US/Mountain (falcon):", "yo yo"}, "falcon", "IM.update.incident", 0, , , , , , , , , , , , , , , {}, {}, , , , , "advantage", , , "old", , , , , , , , , "Jurr.Fleijs", "SD10002", , , '10/01/13 01:30:35', "falcon", "Work In Progress", {}, , "Investigation", , "failure", , , false, 168, , , , , , , 28, "falcon", , , , , , , , , , , false, , , , false, "function or feature not working", "incident", , false, , , , , false, , , {}, {}, {}, {}, , , , , , , , , , , , {}, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , "advantage/North America", '09/30/13 21:04:37', , , , , "dept", , , {}, , , , , , , , , , {{[, , , ]}}, {{[, , , , ]}}, true, , {}, , 15, , , , , , , , , true, , false, false, "2", , , {}, {168}, , , , "E-mail / Webmail (North America)", , , {}, , , , , , , , {}, ]}
D. replace value when any condition
- add logics into trigger, probsummary_before_update
print("### brief.description(old):" + oldrecord.brief_description );
print("### brief.description(new):" + record.brief_description );
// below code is also valid in "4- After Update" trigger type
if( record.brief_description=="new" ) record.brief_description="new -> detect it";
- when saving as brief.description="test" in the form then, it is saved as brief.description="test" in the sm system(db)
- when saving as brief.description="new" in the form then,
it is saved as brief_description="new -> detect it" in the sm system(db) because of trigger, probsummary_before_update
E. monitor deleting
- tracking deletion of Todo file
- custom trigger
. Trigger Name : Todo_After_Delete
. Table Name : Todo
. Trigger Type : 6 - After Delete
. Applicatin :
. Script :
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### HP Support Todo delete: ID(" + record.record_id + ") username("+ vars.$lo_user_name + ")", "NULL");
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### HP Support Todo delete(record):" + record, "NULL");
- sm.log when deleting a record of Todo file
3904( 3296) 10/04/2013 11:29:18 RAD I ### HP Support Todo delete: ID(C10001) username(falcon)
3904( 3296) 10/04/2013 11:29:18 RAD I ### HP Support Todo delete(record):[C++ object Datum] - Todo={["C10001", "cm3r", "closed", "Printer memory upgrade", "Office Supplies (North America)", , , "3", "3", '10/08/13 00:00:00', , ]}
F. monitor updating
- tracking updates of TodoMap file
- custom trigger
. Trigger Name : TodoMap_After_Update
. Table Name : TodoMap
. Trigger Type : 4 - After Update
. Applicatin :
. Script :
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### HP Support TodoMap update : Table Name(" + record.name + ") username("+ vars.$lo_user_name + ")", "NULL");
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### HP Support TodoMap update (old):" + oldrecord, "NULL");
vars.$L_void=system.functions.rtecall("log",vars.$L_rc,
"### HP Support TodoMap update (new):" + record, "NULL");
- sm.log when deleting a record of Todo file
3904( 4144) 10/04/2013 11:23:48 RAD I ### HP Support TodoMap update : Table Name(incidents) username(falcon)
3904( 4144) 10/04/2013 11:23:48 RAD I ### HP Support TodoMap update (old):[C++ object Datum] - TodoMap={["incidents", '10/03/13 20:14:02', 2, "falcon", open in $L.file="Closed", {"incident.id", "open", "title", "needed.by.time", "folder", "severity", "priority.code", "assignment,1", "owner.name"}, {"record.id", "status", "description", "target.date", "folder", "urgency", "priority", "group", "assignee"}]}
3904( 4144) 10/04/2013 11:23:48 RAD I ### HP Support TodoMap update (new):[C++ object Datum] - TodoMap={["incidents", '10/03/13 20:23:48', 3, "falcon", open in $L.file="Closed" and true, {"incident.id", "open", "title", "needed.by.time", "folder", "severity", "priority.code", "assignment,1", "owner.name"}, {"record.id", "status", "description", "target.date", "folder", "urgency", "priority", "group", "assignee"}]}
G. launching multiple linker processes by trigger
- KM00911374 , how to launch multiple background process