When installing a Network Node Manager - i (NNMi) series patch on Windows, it can fail in the following way. These are seen as pop up errors:
Unable to place patched file into:
C:\Program Files (x86)\HP\HP BTP Software\lbin\nmsdbsvc.exe
The original files will be restored and
the patch will exit
Error 1720. There is a problem with this Windows
Installer package. A script required for this install to
complete could not be run. Contact your support
personnel or package vendor.
Before starting the patch installation process, ensure that nmsdbsvc.exe has completely stopped. To do this:
1. Ensure that it is stopped or if necessary stop the process from Windows Services.
To do this from Windows, access Start - Control Panel, System and Security, Administrative Tools, Services.
The process nmsdbsvc.exe is controlled by:
HP BTO Software NNM Embedded DB Manager
Highlight it, right click and stop as necessary.
2. Ensure the process is not running by accessing Windows Task Manager, and checking to see if nmsdbsvc.exe is still present. It can be killed as necessary.