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  • KM00910476
  • 14-May-2014
  • 14-May-2014

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

When amsrv.exe throws the following error: Invalid object identifier (handle) (value: 0x00000000) An upgrade to 9.32 will resolve the issue

Question

The Asset Manager Automated Process Manager throws the following errors:

2014/05/07 13:50:0.000 1 1 (0) Invalid object identifier (handle) (value: 0x00000000). ('Line 93 of script ''Mobile Device Counter Action' of table 'Software installations or utilizations (amSoftInstall)''')
2014/05/07 13:50:0.000 1 1 (0) Error while executing function 'AmReleaseHandle'. 'CApiObject' type object not available. ('Line 93 of script ''Mobile Device Counter Action' of table 'Software installations or utilizations (amSoftInstall)''')
2014/05/07 13:50:0.000 1 1 (0) Action 'Mobile Device Counter Action' failed to execute

Answer

Please see the solution at the following link:

http://support.microfocus.com/kb/kmdoc.php?id=LID/QCCR1E71655