This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.
When customer had clicked on Forgot password link, they received an email which includes link to Reset password.
However, when had clicked to this link, it automatically went to http://servername:443/qcbin/start_a.jsp, Reset password page was not displayed, and it’s not customer’s expectation. They want it to be changed into https://servername:443/qcbin/start_a.jsp
A parameter was missing from Site Configuration.