This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.
Failed to Login. Please contact system administrator for help.
Description: Expect external authentication data but does not get one.
Authentication settings in Site Administrator -> Site Users is selected to "External Authentication"
ALM is looking for the credentials to authenticate in the header and failing since it doesnt find that information.
- Login to the database server
- Open the site admin schema
- Open PARAMS table
- Set the value of EXTERNAL_AUTH_MODE to "N"
- Restart QC service
- Login to Site Administrator