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Summary
Failed to Login. Please contact system administrator for help.
Description: Expect external authentication data but does not get one.
Error
Failed to Login. Please contact system administrator for help.
Description: Expect external authentication data but does not get one.
Cause
Authentication settings in Site Administrator -> Site Users is selected to "External Authentication"
ALM is looking for the credentials to authenticate in the header and failing since it doesnt find that information.
Fix
- Login to the database server
- Open the site admin schema
- Open PARAMS table
- Set the value of EXTERNAL_AUTH_MODE to "N"
- Restart QC service
- Login to Site Administrator