A problem occurred while loading the data from the NNMi(Network Node Manager) Management server for this component

Document ID:KM00901810
Creation Date:09-May-2014
Modified Date:23-May-2014
- Micro Focus Products:
  network node manager spi for mpls vpn 9.10

Summary

After installing MPLS iSPI, while opening the MPLS spi inventory views, you may get a message like the above error.while opening the MPLS spi inventory views

Error

While opening the MPLS spi inventory view you may face the following error:

A problem occurred while loading the data from the NNMi Management server for this component.

Cause

The MPLS iSPI webservice client is not created before iSPI for MPLS installation or the webservice client password is corrupted.

Fix

1- Take a backup of nnm.extended.properties file.

Unix :

$NnmDataDir/shared/mpls/conf/nnm.extended.properties

Windows :

%NnmDataDir%\shared\mpls\conf\nnm.extended.properties

3-ovstop -c

4-ovstart -c

5-Optional step

if you want to start mpls discovery then do : Execute nmsmplsdisco.ovpl -u <user> -p <password> -all This step will start a fresh MPLS discovery.

6-Create a new WebService Client user

Go to Configuration -> User Interface Configuration in the NNMi workspaceSelect 'User Accounts" tab and click on New and a new window opens For "Account' field, choose the New menu from the drop down list to create a new user with username/passworrd Select Web Service Client in the Role field and finally Click on Save & close

7-Run the script. This command will update the nnm.extended.properties file with the encrypted password for the web service client just created.

Unix:

$NnmInstallDir/bin/encryptmplspasswd.ovpl -e mpls <password of Web Service Client user just created>.

Windows

%NnmInstallDir%\bin\encryptmplspasswd.ovpl -e mpls <password of Web Service Client user just created>.

9-In the nnm.extended.properties file edit the string "com.hp.ov.nms.spi.mpls.Nnm.username" with the Web Service Client username just created.