HP Business Availability Center 8.x

  • Document ID:KM00882874
  • Creation Date:29-Apr-2014
  • Modified Date:28-Jan-2015
    • Micro Focus Products:
      application performance management (bac) 8.0

Summary

Hewlett-Packard (HP) is announcing the version discontinuance of Business Availability Center 8.x.

Reference


 

Program overview
 

Hewlett-Packard (HP) is announcing the version discontinuance of Business Availability Center 8.x. All Business Availability Center 8.x customers with an active support contract are eligible to upgrade to Business Service Management 9.2x. Business Availability Center was renamed to Business Service Management as of version 9.0x.

Business Availability Center 8.x is the last version to support Problem Isolation. For this reason, we are announcing product obsolescence of Business Availability Center Problem Isolation at the same time. Business Availability Center Problem Isolation customers with an active support contract are eligible to purchase Service Health Analyzer under a promotion.

Business Availability Center 8.x is the last version to support the pre November 2009 product structure for Diagnostics (Diag), Real User Monitor (RUM), TransactionVision (TV), Business Process Insight (BPI), BAC for Siebel and BAC for SAP. Your support contract will be updated with the post November 2009 product structure SKUs at time of renewal. A contract update is a pre-requisite for getting the new Business Service Management 9.2x license keys.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for Business Service Management, and will provide support as indicated by the dates listed below.

  

 

Key program dates
 
Date Details
May 01, 2013 Support customer notification
Jul 01, 2013 End of sale (no longer orderable or available for purchase)
Apr 30, 2015 End of current product support
Apr 30, 2017 End of self-help support
 

 

Program documentation
  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.4 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.		  


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