Summary
The D2C Value Stream frames what needs to happen to keep IT services operating at agreed-upon levels and getting back on track as quickly as possible when things go wrong. Furthermore, it aims to pro-actively understand operational risk exposure and avoid problems in the first place, all of which requires good understanding of good data. The Value Stream is focused on IT activities such as configuration management; event detection; diagnostics; incident, change, problem management; and remediation.
This best practices guide covers selected integration aspects for D2C with SAP. This document focuses on the activities which bridge the gap between HP's IT Management Portfolio and SAP Solution Manager version 7.1.