How to troubleshoot ALM 11.5 tray Icon

  • Document ID:KM00820086
  • Creation Date:28-Mar-2014
  • Modified Date:28-Mar-2014

Summary

Explained how to troubleshoot ALM 11.5 tray Icon

Question

How to troubleshoot ALM 11.5 tray Icon

While ALM starts, an ALM icon shows different staus in the Windows tray area.

Some issue may arise during this period. To trouble shoot Tray Icon related issues, we can enable logs by changing debug mode to True.

Steps:

1. Locate the folder 'C:\ProgramData\HP\ALM\conf' on the ALM server machine.

2. Open the file named 'trayConfigFile.properties', modify 'logdebugmode' to 'True'