Unable to get Traffic report data older than 14 days with 9.20 version

  • KM00818638
  • 26-Mar-2014
  • 26-Mar-2014


Customer is unable to get the traffic SPI report data older than 14 days after 9.20 installation/upgrade


The error No data available  migh be found  when you run a report  using  network node manager iSPI Performance for Traffic


Due to a change in the way in which Traffic data is processed by NPS and a defect in retention period set for different Traffic report extension packs (Interface_Traffic, Interface_Traffic_1_min, Interface_Traffic_15_min), this problem is happening. Starting version 9.20, Traffic SPI will only store raw data in the tables for all extension packs. Summarization of data will be done on-the-fly during a report launch so that ETL performance is not affected in continuously summarizing the data for Traffic - which is generally very large in volume. While doing this, there was a missed change in which Raw data storage was to be increased to 30 days and 400 days for 1min and 15min extension packs. For Interface_Traffic extension pack, the raw data will still be stored only for 7 days.


Please install Patch 2 for network node manager iSPI Performance for Traffic.You can dowload from the following  URL link  http://support.openview.hp.com/selfsolve/patches