DP 8.1 (Windows): IDB Service (hpdp-idb) does not start during the update and import of the old IDB fails.

  • Document ID:KM00815718
  • Creation Date:25-Mar-2014
  • Modified Date:25-Mar-2014
    • Micro Focus Products:
      data protector 8.1

Summary

DP 8.1 (Windows): IDB Service (hpdp-idb) does not start during the update and import of the old IDB fails.

Error

The following can be seen in the "Installation status" window:

Check the IDB import output for warnings or errors.


During the update, 2 omnimigrate logs are created, one for the export and one for the import.
In case the IDB cannot start, the import log file (named like C:\Program Files\OmniBack\log\omnimigrate_2014-03-21_03-06-15.log) shows:

Cannot start "hpdp-idb" service, system error:
[1053] The service did not respond to the start or control request in a timely fashion.

Cause

The issue appears during updates from all versions (that are supported to directly update to DP 8.1) and to installations where:
  • A common installation directory is used that contains a space character.
  • A separate data path is used that starts with "Program" and is located on the C:\ drive.

Examples:

  • A common directory C:\Program Files\OmniBack or D:\Program Files\OmniBack.
  • A common directory C:\Data Protector.
  • Binary path C:\Program Files\DP-Bin and data path C:\Program Files\DP-IDB

Fix

The solution consists of the sequence of the following steps (assuming that common path C:\Program Files\OmniBack has been used).

1) Delete the file "C:\Program".

2) Do "omnisv stop" and "omnisv start".

3) Use "omnisv status" to check that all services have been started.

4) Check the location where the IDB has been exported to (default is C:\Program Files\OmniBack\tmp\export):
     You should see a mmdb and a cdb folder there.

5) Open power shell and go to C:\Program Files\OmniBack\bin

6) Run the import manually:

    PS C:\Program Files\OmniBack\bin> perl omnimigrate.pl -import -shared_dir "C:\Program Files\OmniBack\tmp\export" -force

    Importing HP Data Protector Internal Database.
    This may take a few minutes.

    Importing configuration and session messages ... OK!
    Importing data ...
            COMPOUNDS             ########################################### [100%]
            OBJECTS               ########################################### [100%]
            DCBF_DIR              ########################################### [100%]
            DCBF_INFO             ########################################### [100%]
            STORES                ########################################### [100%]
            SESSIONS              ########################################### [100%]
            POOLS                 ########################################### [100%]
            DEVICES               ########################################### [100%]
            CARTRIDGES            ########################################### [100%]
            MEDIA                 ########################################### [100%]
            OBJ_VERSIONS          ########################################### [100%]
            MEDIA_POSITIONS_0     ########################################### [100%]  OK!
    Done!
    PS D:\Program Files\OmniBack\bin>


7) Use the DP GUI and check "Devices and Media" and the "Restore" context for appropriate content.