Calculation of Priority for Problem Management Area

  • KM00789200
  • 13-Mar-2014
  • 13-Mar-2014

Summary

Priority calculations for Problem management

Question

How is the Priority field calculated from the Impact and Urgency in the problem form.

Which RAD application/panel handles the calculation and how is value determined?

Answer

For Problem records Priority calculation is located under:

Process Record => rca.add and rca.save

RAD tab

Before RAD call expressions before se.base.method is executed

This is the code that calculates it  === >   priority.code in $L.file=str(trunc(($x+$y)/2))