Summary
Priority calculations for Problem management
Question
How is the Priority field calculated from the Impact and Urgency in the problem form.
Which RAD application/panel handles the calculation and how is value determined?
Answer
For Problem records Priority calculation is located under:
Process Record => rca.add and rca.save
RAD tab
Before RAD call expressions before se.base.method is executed
This is the code that calculates it === > priority.code in $L.file=str(trunc(($x+$y)/2))
Process Record => rca.add and rca.save
RAD tab
Before RAD call expressions before se.base.method is executed
This is the code that calculates it === > priority.code in $L.file=str(trunc(($x+$y)/2))