Login fails with "Can't contact LDAP server (format.cque,calc.queries.2.select)"

  • KM00782841
  • 06-Mar-2014
  • 29-Sep-2015


Service Manager login fails when Lightweight Directory Access Protocol (LDAP) server reports "Can't contact LDAP server (format.cque,calc.queries.2.select)"


User logins to Service Manager fail and in the Service Manager sm.log the following error is reported:  Message from LDAP server: "Can't contact LDAP server (format.cque,calc.queries.2.select)"


The following parameter will resolve the problem:

1. Navigate to the Service Manager /RUN directory
2. Edit the sm.ini 
3. Add the following parameter:


4. Save the sm.ini
5. Client connections will honor during login. A restart of the Service Manager Server is not required.