HP Data Protector 8.0 hpdp-as service will not start

  • Document ID:KM00745015
  • Creation Date:31-Jan-2014
  • Modified Date:31-Jan-2014
    • Micro Focus Products:
      data protector 8.0

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

Windows cell manager customer mentioned after a reboot of the cell manager , the hpdp-as service could not be started anymore

Error

HP Data Protector 8.0

After a reboot of the windows cell manager and some issue concerning disk space  , the hpdp-as service could not be started anymore

omnisv start

Cannot start "hpdp-as" service, system error:
[1053] The service did not respond to the start or control request in a timely fashion.

omnisv status
    ProcName      Status  [PID]
===============================
    crs         : Active  [1984]
    mmd         : Active  [8144]
    kms         : Active  [4460]
    hpdp-idb    : Active  [8036]
    hpdp-idb-cp : Active  [7472]
    hpdp-as     : Down
    omniinet    : Active  [7356]
    Sending of traps disabled.
===============================
Status: At least one of the Data Protector processes/services is not running.

 

Cause

For some unknown reason , one of the log files in :

<ProgramData>\omniback\log\Appserver\

In this case the run.log file was marked "read only " causing the problem

 

Fix

After removing the log files from ,

<ProgramData>\omniback\log\Appserver

The hpdp-as service could be started again.