Notifications fail using semi colon between multiple Public Distibution Lists

  • KM00571504
  • 17-Sep-2013
  • 17-Apr-2014


Using multiple Public Distribution Lists seperated by a semi colon fails


After HP Service Manager Patch 20 installation, it is observed that the automated notifications through the notification record are not going through if there are multiple Public Distribution Lists .. such as ..when the recipient in the notification record has two Public Distribution Lists separated by a semi colon  then the automated notifications triggered on successful condition are not going through.


Use comma "," to seperate the Public Distribution List  instead of semicolon ";".