Profiler does not show

Document ID:KM00559173
Creation Date:11-Sep-2013
Modified Date:11-Sep-2013
- Micro Focus Products:
  diagnostics

Summary

Profiler View does not show when using Internet Explorer Language as ‘fr-FR’

Question

After being installed, Java Agent 9.21 shows available and working in Diagnostics Server.
Profiler view does not show.
However, when clicking on 'Show profiler', a new page is launched, but remains hang on 'wait status' during the connection to the profiler.
In the probe's logs there are no errors reported.

Answer

The cause of this issue is caused by a bug in Diagnostics when when ‘fr-FR’ language in Internet Explorer is used.
In order to verify this is the cause of the problem, user may try to add it to English instead in:

Internet Explorer > Tools > Options > General > Languages

And move it on top to set as default.

After restarting Explorer, if Profiler shows, it is possible to apply a patch to solve this situation and keep Internet Explorer.

Support may provide patch 'HPDiagServer_9.21.147.1634 to resolve this issue and keep ‘fr-FR’ as language in Internet Explorer .