The Service Manager modules and their related configuration files. For example, Incident Management, Change Management, and Inventory Management are Service Manager applications. Applications reside in the file system in a series of tables described by the
database dictionaries (dbdicts).
BLOB is a data type for binary large objects in a database system. In certain RDBMS systems like Oracle, this binary data type is called BLOB. In other RDBMS systems like Microsoft SQL Server, this binary data type is called Image.
The command-line box on the top-left corner of the Service Manager client, which provides quick access to RAD applications.
Defines the software, system, and platform environments that are supported by an HP software product.
Conflicts may occur when you are applying the new Service Manager changes to your existing Service Manager installation, which is likely to include customizations, tailoring, and patches. The confilict resolution phase of the upgrade is to reconcile the differences between the customized objects and the objects provided by the upgrade package.
The upgrade build that is created on the development system after applying the upgrade files and resolving conflicts. The custom upgrade is eventually exported from the development system and applied on the production system. A custom upgrade consists of new Service Manager application files that replaced old application files, customized application files that you retained, and merged files that combine prior customization with new application functionality.
Enables System Administrators to apply default values, mandatory fields, and lookup validations to a specific table. These policies, once set, are enforced across the entire system, regardless of what form is being used to display the data.
A situation where the data type of a field in your dbdict does not match the data type of the like-named field defined in the dbdict provided by the upgrade package.
Service Manager maintains a logical view of your RDBMS tables and columns in the database dictionary. The database dictionary describes each table and column in your system and how they are mapped to logical entities within Service Manager.
In restricted-access RDBMS environments, Service Manager can create database definition language (DDL) describing the changes proposed by your database dictionary records. The RDBMS administrator can then create the necessary tables and columns for Service Manager manually. After the RDBMS has the necessary tables and columns, the Service Manager administrator can then update the database dictionary records to map to the actual RDBMS objects.
The detail.log file includes specific information about the upgrade, such as which files are being signed at any time.
A system that mirrors your current production environment. Use the development system to run the Upgrade Utility and build a custom upgrade. This system should not be on the same machine as the production server.
A RAD application that provides access to RAD features without requiring RAD programming skills or RAD licensing.
Individual records identified by a unique screen ID. The displayscreen records define the attributes of a screen and provide access to the individual records for options and events. A display screen is different from a form.
The except.log file includes information about any exceptions reported by the upgrade. The except.log file may have important messages about data type mismatches that you should resolve, or database dictionaries that it cannot upgrade.
Index regeneration occurs when a database administrator recompiles indexes following changes that have been applied to Service Manager keys.
IR (information retrieval) key is a key type where the fields in the key are indexed by IR Expert. Only one IR key can be used per dbdict record or IR searches on that file do not work. You can concatenate several fields in an IR key.
An abstract entity that provides a logical view of the indexes in your RDBMS. When you create Service Manager logical keys, the server creates corresponding indexes in the back-end RDBMS.
A key type where the value of the complete key must be unique in the index or the values of all fields must be null.
A key type where all fields can be null and the complete key value can be in the index more than once.
A Service Manager installation that is not customized, tailored, localized, or patched.
The legacy Database Management System (DBMS) that stored ServiceCenter data in a proprietary flat-file format. All HP Service Manager data must be converted to a supported Relational Database Management System (RDBMS).
The production system (environment) is where the custom upgrade is applied.
The RAD Comparison Utility is a tool that compares two RAD applications and presents the differences onscreen.
The native system language that Service Manager uses to communicate with its various routines and processes.
The Relational Database Management System (RDBMS) refers to the database system that Service Manager uses for its storage, such as Oracle, SQL Server, or DB2.
The binary, load library, or executable layers of the Service Manager server.
A numeric representation of the record. Any change to the contents of the record causes the signature of that record to change, depending on the definitions in the signaturemake file.
Changes made to Service Manager by creating and modifying control records using Service Manager utilities. Tailoring is the normal method of adapting Service Manager to each installation's requirements. Tailoring involves no Rapid Application Development (RAD) programming or coding changes.
The Service Manager system that mirrors your current production environment for testing purposes. Run and verify the custom upgrade on the test system.
A key type where at least one field in the key must not be null and the value of the complete key must be unique in the index.
The native HP Service Manager export format is the unload file. An unload file stores the database dictionary of Service Manager tables in addition to records.
The set of utilities that are shipped with the new software release for upgrading to the new Service Manager 9.30 applications.
The upgrade.log file includes information about the upgrade status. It indicates where the upgrade is at a specific point. This file contains only the main steps of the upgrade.