How to disable the Related option/button in the Option Menu?

  • Document ID:KM00474626
  • Creation Date:12-Jul-2013
  • Modified Date:29-Jul-2013
    • Micro Focus Products:
      service manager

Summary

These steps will help to disable the Related option/button in the option menu

Question

These steps will help to disable the Related option/button in the option menu when you update a record (incident, interaction, problem, quote, order, problem)

Answer

The following give an example on how to disable the Related option/button in the option menu

1- Login Service Manager as system administrator

2- Go to the database manager typing db in the SM command line

3- In the table field type capability

4- Create a new record, i.e., test 

5- Go to display option where would like to hide the Option Menu >Related

6- Search by Screen ID=cc.edit.incidents and Defaul Label=Related

Those are the display options that have the Related option/button 

- cc.edit.incident (Interactions)

- apm.edit.problem (Incidents)

- cm.view.display (Changes)

- rmo.main.display (Orders )

- rca.view (Problems)

- rmq.main.display (Quotes)

7- In the Condition field add the following for each record that has Related on the Defaul Label field:

index("test",$lo.ucapex)>0

8- Add the test capability word to those users that should see the Related option/button on the Option Menu