When running kSupport.sh, the error Variable ... could not be decrypted and is being reset. Your application could not have used this value.

  • KM00465768
  • 02-Jul-2013
  • 02-Jul-2013

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

kSupport.sh could not connect to database via JDBC

Question

[pmcp@d3pps36 /prd/pmc/ppm/bin] sh kSupport.sh -console
JAVA_HOME = /prd/pmc/java/
java version "1.6.0_32"
Java(TM) SE Runtime Environment (build 1.6.0_32-b05)
Java HotSpot(TM) Server VM (build 20.7-b02, mixed mode)

Variable
com.kintana.core.server.CONC_REQUEST_PASSWORD
could not be decrypted and is being reset. Your
application could not have used this value.

[OK]

Variable com.kintana.core.server.RML_PASSWORD
could not be decrypted and is being reset. Your
application could not have used this value.

[OK]

Variable com.kintana.core.server.DB_PASSWORD
could not be decrypted and is being reset. Your
application could not have used this value.

[OK]

Variable
com.kintana.core.server.KINTANA_LDAP_PASSWORD
could not be decrypted and is being reset. Your
application could not have used this value.

[OK]

-------------------------------------------------------------------------------
The Project and Portfolio Management Center Support Tool is used to gather
information about your PPM Server. The information you specify is bundled into
a ZIP file that can be sent to HP Support. This helps to ensure that your
issues are resolved quickly with minimal requests for information.

Company Name: [COMPANY]  MyCompany

SR #: [SR]

Press 1 for Next, 3 to Cancel or 4 to Redisplay [1] 1

Could not connect to database via JDBC. Please
verify that the password is correct.

[OK]

Answer

The errors are caused by setting up the "server.conf" file in a common directory using symbolic links.
To set up a common "server.conf" directory, the following information should be used.


From the SysAdmin Guide:

server.conf parameter: PPM_SERVER_CONF_DIR

Preparing a Shared Folder for server.conf on a UNIX System

To prepare a shared folder for the server.conf file on UNIX:

1. Create a shared folder on a file server.

Note: If you plan to configure the server cluster configurations on multiple machines,
keep in mind that the nodes in the cluster must all run on the same operating
system. Shared access to the server.conf file does not support mixed
operating systems.

2. Mount the shared folder to each machine that is to host PPM Center.

3. If you plan to host multiple PPM Server clusters under the same account on a single machine, do the following. Otherwise, proceed to step 4.

a. Using a text editor, create a file named “ppm_server_conf.env”, and
add to it the following text:
export PPM_SERVER_CONF_DIR=//<IP_Address>/shared_folder

b. Save the file to the <PPM_Home> directory and close the file.

4. In the $HOME/.profile file of the account that is to run PPM Center, add the following line:

export PPM_SERVER_CONF_DIR=<Mount_Point>/<Shared_Folder>