User with External User Flag set after ldap configuration

  • KM00457054
  • 17-Jun-2013
  • 18-Apr-2018

Summary

External User flag for admin user has set when Ldap was activated. Even disabling Ldap this flag doesn't disappear.

Question

The External User flag for admin user has set when Ldap was activated. Even disabling Ldap this flag doesn't disappear.

Answer

Check from the JMX Console, UCMDB:service=URM Services, we could see the 'isExternal' flag set to true looking at:  listResourceTypes then clicking on Auth_USER.  
Edit this and set it to 'false', to resolve ths issue.

But if the password was corrupted, delete the user from UCMDB: UCMDB:service=Authorization Services, removeUser, then created it with 'createUser', then added the SuperAdmin role with 'grantRoleToUser'.  Now the user should work.