Vugen help and Function Reference are showing the content (Blank page)

  • KM00456708
  • 17-Jun-2013
  • 17-Jun-2013

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

When Running Loadrunner version 11.52 the option under Help or Function Reference are not showing the content instead a blank page is display

Error

No information is display under Vugen – Help Options

Cause

The cause of the problem is an Internet Explorer Security Setting specially when running IE version 9. Security option are setup to High.

Fix

The cause of the problem is an Internet Explorer Security Setting specially when running IE version 9. Security option are setup to High.
 
 
In order to fix this problem you need to change the following options:
 
·         Under Internet Explorer – Internet Options – Security – Internet
·         Set the Security level to Medium-High
·         In case you cannot check your user local right for this or request IT to increase your options here.
o    You can also check the following 2 option under Custom Level:
 
Active X Controls and plug-ins
·         Script ActiveX controls marked safe for scripting* - enable
 
 
Scripting
·         Active Scripting – enable
·         Allow programmatic clipboard access – prompt
·         Allow status bar updates via script – disable
·         Allow websites to prompt for information using scripted windows – disable
·         Enable XSS – enable
·         Scripting of Java applets – enable