Unable to open BSM 9.2x status page

  • KM00430067
  • 16-May-2013
  • 16-May-2013


BSM status page issue


On BSM 9.2x, the BSM status page cannot be opened on both GW and DPS.
When clicking on “start->all programs->HP Business Service Management->Administration->HP Business Service Management Status” , there is no response.


When BSM has been installed on a different path than C: this issue may occur.
In this case, go directly to <hpbsm path>/tools/bsmstatus/ and run bsmstatus.bat
And if the status page needs to be opened from the start button, it's possible to edit the script in order to change the path where your BSM is installed.